ClipyTrack1. Who is responsible for your information
ClipyTrack, operated by Ronaldo Tchio (Beauharnois, Québec, Canada), is responsible for the personal information processed by ClipyTrack. Under Québec's Law 25, the person in charge of the protection of personal information is Ronaldo Tchio, Founder of ClipyTrack, reachable at contact@clipytrack.com.
2. Information we collect
| Category | Examples | Source |
|---|---|---|
| Account | Name, email, company, encrypted password or Google/Apple sign-in | You |
| Billing | Plan, invoice history, last 4 digits of the card | You, Stripe |
| Creators | Username, video links, TikTok/Instagram/YouTube accounts, public statistics (views, likes) | The creator, the platforms |
| Creator payout details | PayPal or Wise address, crypto wallet address | The creator |
| Usage | IP address, browser, pages viewed, technical logs | Automatic |
| Communications | Support messages, demo bookings | You, Calendly |
We never receive your full card number: it is handled directly by Stripe.
3. Why we use it
- To provide the Service: accounts, video tracking, amount calculation, payout requests, notifications;
- To bill subscriptions and prevent fraud;
- To keep the Service secure, fix errors and improve it;
- To answer your requests and send you account-related communications;
- Measure site audience with Google Analytics (see the Cookies page).
We do not sell your personal information or share it for targeted advertising. No decision about you is made solely by automated processing.
For people in the European Union, our legal bases are: performance of the contract (providing the Service) and our legitimate interest (security, service improvement, audience measurement).
4. Who we share it with
Within ClipyTrack, only people who need it for their work (the founder, support and authorized technical subcontractors) can access your information.
Outside ClipyTrack, only with providers needed to run the Service, bound by confidentiality agreements:
- Stripe: subscription payments;
- Hosting and storage (for example Amazon Web Services, Cloudflare);
- Transactional email providers;
- Calendly: demo bookings;
- Google Analytics: site audience measurement.
Within the Service, a company sees the information of the creators it invited, and a creator sees the information needed about the companies they work for. We may also disclose information when the law requires it.
5. Hosting outside Québec
Some providers may host data outside Québec (notably in the United States or the European Union). Before any transfer, we assess that the protection offered is adequate, as required by law, and we frame the transfer by contract.
6. How long we keep it
- Account data: as long as the account is active, then deleted or anonymized within 90 days after it is closed;
- Invoices and accounting data: as long as the law requires (generally 6 years);
- Technical logs: up to 12 months.
7. Security
Encrypted connections (HTTPS), access limited to people who need it, encrypted passwords, backups and monitoring. No system is foolproof: in case of a confidentiality incident presenting a risk of serious harm, we will notify the people concerned and Québec's Commission d'accès à l'information, as the law requires.
8. Your rights
At any time, you can:
- access your information and get a copy, including in a structured technological format (portability);
- have it corrected or deleted;
- block non-essential cookies from your browser;
- request de-indexing or that dissemination stop, where the law allows.
Write to contact@clipytrack.com. We reply within 30 days. You can also file a complaint with Québec's Commission d'accès à l'information. If you live in the European Union, you have the rights provided by the GDPR.
9. Minors
The Service is not intended for people under 18 and we do not knowingly collect their information.
10. Changes
We may update this policy. The date at the top of the page shows the latest version; for any significant change, we will let you know by email or in the app.